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HP Support...Still Befuddling |
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Thursday, 07 February 2008 |
Well, since my last experiences with the HP support center, I have come to know that I will never again buy any of their products. That said, I have already been told to go away nicely when asking about Linux, have been told it would take $700 to replace my laptop's screen (did it myself for $200), and finally, today, I have a problem now that I have sent my laptop in for repair.
The wireless card went bad on my laptop, my dv9205us, and I sent it in. Free shipping all around, free repair. I was hoping I wouldn't have to restore the 40gb or so of data I had on the hard drive, but that isn't the case. I can deal with that though. Another big gripe is that my pc card slot wasn't assembled correctly, and I ended up having to dissassemble the laptop partially in order to fix it myself.
The final nail in the coffin is that my battery wasn't returned with the laptop. I sent it in, not thinking, as it was technically part of the laptop. Now, after contacting support again, I find that I will have to wait 2-3 days for a call from the manager, who will have to determine if I am telling the truth about the battery. He then should file a case to find my battery and ship it to me. This sucks. Not only do I have to reimage my hard drive partitions, and update Kubuntu (old backup copy), but I also have to wait probably close to another week to start using my laptop again. I'm a student, and while I as a geek have my backup laptop, I really want my good laptop back. So, looks like I'll have to wait for a long time until I have my baby back, and am stuck with my former baby until then...unless I want to plug in everywhere.
Don't get me wrong, the support representatives are as friendly and respectful as can be. I think it is more that the company policy coupled with actual technician incompetence is what is to blame here.
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